Terms of Service

1. Applicability & Definitions

These Terms and Conditions apply to all offers, orders, agreements, and deliveries of Art Prints, established in the Netherlands. By placing an order through the Art Prints website, the Customer agrees to these Terms and Conditions. These Terms apply to the exclusion of any terms proposed by the Customer unless otherwise agreed in writing. Deviations from these Terms are valid only if expressly confirmed in writing by Art Prints. Certain provisions may differ between business (B2B) and consumer (B2C) customers in accordance with applicable law. For the purposes of these Terms: Art Prints means the professional print service that produces and delivers custom-made art and photo prints; Customer means the natural person or legal entity placing an order with Art Prints; Product means a custom-produced print product based on a digital file supplied by the Customer; Order means the agreement between Art Prints and the Customer formed upon order confirmation and successful payment; Custom-made means a product manufactured specifically according to the Customer’s specifications and therefore not suitable for resale; Agreement means the legally binding arrangement between Art Prints and the Customer concerning production and delivery.

2. Product & Custom-made Nature

All Products of Art Prints are manufactured on the basis of digital files and instructions supplied by the Customer, including but not limited to format, paper type, and finishing. Every Order therefore concerns a custom-made Product. Because the Product is custom-made and produced according to the Customer’s specifications, the statutory right of withdrawal as referred to in Article 6:230p sub f of the Dutch Civil Code does not apply. This means the Customer has no right to cancel or return the Product once the Agreement has been concluded and production has started. The Customer is responsible for correctly supplying the digital file, the chosen specifications, and the accuracy of all submitted information. Art Prints is not responsible for errors resulting from incorrectly supplied files or incorrect choices made by the Customer. Art Prints reserves the right to refuse files if they are technically unsuitable for production, violate any law or regulation, infringe third-party rights, are linked to fraud or misuse, or if Art Prints decides to refuse an Order without giving reasons. Production starts only after payment has been successfully received and confirmed. Once production has started, the Agreement can no longer be cancelled free of charge except where expressly stated otherwise in these Terms. Art Prints may make minor technical corrections where necessary for proper production, including minimal cutting corrections, marginal alignment adjustments, and other technically necessary file adjustments, provided such changes do not materially alter the design or content of the file.

3. Orders & Payment

The Agreement between Art Prints and the Customer is concluded when the Customer places an Order through the website and payment has been successfully completed and confirmed. Until payment is completed, there is no final Agreement and no production will take place. Payment shall be made using the payment methods offered on the website. Art Prints reserves the right to change or limit payment methods. Payment on invoice is only possible after prior written approval by Art Prints and may be subject to additional conditions. If payment on invoice has been agreed for a business customer, the payment term is 14 days from the invoice date. If this term is exceeded, the Customer is in default by operation of law and Art Prints is entitled to charge statutory commercial interest and collection costs. Art Prints may refuse future Orders or require advance payment only. After successful payment, the Customer receives a digital invoice. For business customers within the European Union, reverse-charge VAT may apply if a valid VAT number has been provided. If no valid or verifiable VAT number is provided, Dutch VAT will be charged. All stated prices include VAT unless expressly stated otherwise. Art Prints reserves the right to change prices without prior notice, but price changes do not affect Orders already paid and confirmed. Obvious pricing errors or mistakes are not binding on Art Prints. If a payment is reversed, charged back, or otherwise disputed after production has started or been completed, the full costs remain due. Any costs arising from chargebacks or failed payments may be charged to the Customer. Art Prints reserves the right to charge administration fees for failed, reversed, or unjustifiably disputed payments, to block an account, and to take collection or legal action where necessary.

4. Delivery & Shipping Policy

Delivery times stated on the website are indicative only and serve as estimates. No rights may be derived from stated delivery times. Exceeding an indicative delivery time does not entitle the Customer to termination, compensation, or suspension of obligations, unless there is intent or gross negligence on the part of Art Prints. Shipping takes place through a carrier selected by Art Prints. If technically or logistically necessary, Art Prints may deliver an Order in multiple shipments at no additional cost to the Customer. Where applicable, the Customer will receive a track-and-trace code. For consumers (B2C), the risk of loss or damage passes upon actual delivery to the Customer. For business customers (B2B), the risk passes when the shipment is handed over to the carrier. For international shipments outside the Netherlands, import duties, customs charges, and local taxes may apply. Such costs are entirely for the Customer’s account. Art Prints is not responsible for delays caused by customs procedures or local regulations.

5. File Uploads & Customer Responsibility

The Customer is fully responsible for the technical quality of the supplied digital file, including but not limited to resolution (recommended 300 DPI), correct size, sharpness, file integrity, and correct colour settings. Art Prints may perform a general technical check, but does not guarantee that the file is optimally suited for print. Any quality issues resulting from the supplied files are entirely the Customer’s responsibility. The Customer acknowledges that on-screen colour display (RGB) may differ from the final printed result due to monitor settings, brightness, colour profiles, and RGB-to-print conversion. Colour deviations do not constitute grounds for complaint, cancellation, or termination. For colour-critical or professional work, the Customer is advised to request a test print; if no test print is requested, claims regarding colour accuracy are excluded. The Customer guarantees that they hold all rights necessary to have the supplied file produced and fully indemnifies Art Prints against any third-party claims relating to copyright, portrait rights, trademark rights, or other intellectual property rights. Art Prints reserves the right to request proof of rights, refuse files in case of doubt, and cancel production in the event of possible infringement. Art Prints does not conduct any substantive content review and gives no guarantee regarding the final print result; the Customer remains fully and legally responsible for the content and the final result. Art Prints does not accept files that violate applicable laws or regulations, contain hateful or discriminatory content, contain criminal content, or infringe third-party rights, and may refuse such files without further explanation. Files are stored only if the Customer has explicitly given permission. If no permission has been given, files may be retained for up to 90 days and then deleted. Art Prints may delete files at any time unless a legal retention obligation requires otherwise.

6. Refunds & Administration Fees

If the Customer cancels an Order before production has started, the Agreement may be terminated. In that case, the amount paid will be refunded minus a fixed administration fee of €5 per Order. If the supplied file proves technically unsuitable for production before production starts, the Order will be placed on hold temporarily. The Customer may then either submit a new file free of charge or terminate the Agreement against repayment of the amount paid minus the €5 administration fee. Once production has started, termination of the Agreement is no longer possible. Only if there is demonstrably an error on the part of Art Prints may a reprint or refund be granted. The administration fee covers, among other things, payment processing costs, technical review, order processing, and administrative handling. Art Prints reserves the right to adjust this fee. Shipping costs are not refunded. If a Product is returned, this is only possible after prior approval by Art Prints and at the Customer’s own cost and risk. Unless otherwise agreed, returned custom-made Products will not be resold and may be destroyed.

7. Claims & Transport Damage

Damage or defects must be reported in writing within 48 hours of receipt via the customer portal or by email. After this period, the right to make a claim lapses unless there is a demonstrable hidden defect. In the event of a claim, the Customer must provide clear photographs of the unopened packaging where transport damage is suspected, the opened packaging, and the damaged Product. The Customer remains responsible for opening the packaging with due care. Art Prints reserves the right to request additional information or evidence. If transport damage is demonstrably established, Art Prints will provide a reprint of the damaged Product at no additional cost. The choice between a reprint or another appropriate solution rests with Art Prints. If a production error on the part of Art Prints is demonstrably established, a reprint will be provided free of charge. Art Prints reserves the right to determine whether a production error exists. Minor deviations in colour, cutting margin, or material that fall within normal production tolerances do not constitute grounds for complaint. Art Prints is not liable for damage arising after delivery, including damage caused by incorrect opening, handling, or storage of the Product. Unfounded claims or abuse of the claims system may lead to rejection of the claim and refusal of future Orders, and Art Prints may take appropriate measures in such cases.

8. Liability

The liability of Art Prints is limited to direct damage that is the immediate and demonstrable result of an attributable failure in the performance of the Agreement. Any liability for indirect damage is excluded, including consequential loss, loss of profit, loss of savings, reputational damage, business interruption, loss of data, delays in commercial processes, and damage related to opening packaging. If Art Prints is held liable, its liability is limited to a maximum of the invoice amount of the relevant Order. Art Prints is not liable for damage resulting from incorrectly supplied files, insufficient resolution, colour deviations, or incorrect specifications provided by the Customer. After delivery, Art Prints is not liable for damage caused by incorrect opening or handling, incorrect storage, incorrect use of the Product, or any processing or resale of the Product by the Customer. Art Prints is not liable for any failure resulting from force majeure. No warranty is given regarding colour, durability, lightfastness, or exact reproduction.

9. Intellectual Property

All intellectual property rights in files supplied by the Customer remain fully vested in the Customer or the relevant rights holders. Art Prints acquires no copyright, right of use, or ownership right in the supplied work. By placing an Order, the Customer grants Art Prints a limited licence to use the supplied file solely for production of the ordered Product, technical processing, and internal quality control. This licence ends after completion of the Agreement, subject to the retention periods described in these Terms. Art Prints will not use supplied files for commercial purposes, promotion, publication, or any other external application without the Customer’s prior written consent. Only with prior written consent from the Customer may Art Prints use a produced work as a reference example. Such consent must be explicit and may be withdrawn by the Customer for future use.

10. Privacy & Data

Art Prints processes personal data solely for processing and fulfilling Orders, invoicing and administrative obligations, customer service and communication, and compliance with legal obligations. Processing takes place in accordance with applicable privacy legislation, including the GDPR. Art Prints does not sell, rent, or provide personal data to third parties for commercial purposes. Data is only shared with third parties where necessary for payment processing, shipping, or compliance with legal obligations. Personal data is not retained longer than necessary for the purposes for which it was collected. Invoice and administrative data are retained for the legally required period of seven years. Files are retained only in accordance with Article 5. Art Prints is not liable for loss of files, and the Customer must maintain their own backups. Art Prints takes appropriate technical and organisational measures to protect personal data and files against loss, misuse, and unauthorised access. The Customer has the right to access stored personal data, correct inaccurate data, request deletion where legally permitted, restrict processing, and request data portability. Further information is available in the privacy statement on the website. The website may use functional and analytical cookies. Where applicable, a separate privacy or cookie statement will be made available on the website.

11. Force Majeure

Art Prints is not obliged to fulfil any obligation if prevented from doing so as a result of force majeure. Force majeure means any circumstance beyond the reasonable control of Art Prints, including but not limited to failures in equipment or production resources, printer or technical system outages, supplier delivery problems, transport problems, illness or incapacity for work, government measures, power outages, and network or server failures. In the event of force majeure, Art Prints has the right to temporarily suspend performance of the Agreement or to terminate the Agreement in whole or in part without being liable for damages. If the force majeure situation continues for more than 14 days, both parties have the right to terminate the Agreement for the part not yet performed.

12. Governing Law & Disputes

All Agreements and legal relationships between Art Prints and the Customer are governed exclusively by Dutch law. The parties shall make reasonable efforts to resolve disputes first through mutual consultation. If consultation does not lead to a solution, mediation may be chosen. If no solution is reached, the dispute shall be submitted to the competent court in the Netherlands. This does not affect the right of Art Prints, where necessary, to take immediate legal action without prior consultation or mediation.